Heritage Centre for Nursing Excellence ("HCNE") is committed to providing a fair, transparent, and timely mechanism for addressing grievances raised by students, parents, staff, and other stakeholders. This policy is established in accordance with UGC (Grievance Redressal) Regulations, 2023 and applicable guidelines of the Indian Nursing Council.
1. Scope
This policy covers grievances related to:
- Admission process, eligibility, and seat allotment
- Fee collection, receipts, and refund disputes
- Academic matters — examination, results, attendance, and assessments
- Quality of teaching, infrastructure, and facilities
- Hostel accommodation, mess services, and campus amenities
- Conduct of staff or fellow students including harassment or discrimination
- Delay or denial of certificates, transcripts, or migration documents
2. Grievance Redressal Committee
HCNE has constituted a Grievance Redressal Committee (GRC) comprising the following members:
| Role | Designation |
|---|---|
| Chairperson | Principal, HCNE |
| Member | Vice Principal / HOD Clinical |
| Member | Student Welfare Officer |
| Member | Senior Faculty Representative |
| Member (Student) | Elected Student Representative |
| Member (External) | Independent Academic Expert |
The GRC meets at least once a month and on an ad-hoc basis when an urgent grievance is received.
3. How to Submit a Grievance
Grievances may be submitted through any of the following channels:
- Online Form: Submit via the Grievance Portal on the Student Dashboard (for enrolled students)
- Email: [email protected] — include your name, registration number, and a clear description
- Written Application: Drop a signed letter in the Grievance Box located at the Administrative Block reception
- In Person: Visit the Student Welfare Office (Room 104, Admin Block) during office hours
Anonymous grievances are accepted for serious misconduct matters only. All other grievances must include the complainant's identity for proper investigation and follow-up.
4. Resolution Timeline
| Stage | Timeline |
|---|---|
| Acknowledgement of grievance | Within 3 working days |
| Initial review and assignment to relevant department | Within 7 working days |
| Resolution and communication to complainant | Within 30 working days |
| Appeal to GRC (if unsatisfied) | Within 15 days of receiving resolution |
| GRC hearing and final decision | Within 30 days of appeal |
5. Escalation
If a complainant is not satisfied with the resolution provided by the GRC, they may escalate the matter to:
- The affiliated university's Student Grievance Cell
- The State Nursing Council
- The Indian Nursing Council (for program-related matters)
- The UGC Online Grievance Portal at grievance.ugc.ac.in
6. Anti-Ragging Policy
HCNE maintains a strict zero-tolerance policy against ragging in any form as mandated by the Supreme Court of India and UGC Anti-Ragging Regulations. Any incident of ragging must be reported immediately to the Anti-Ragging Committee or the national helpline 1800-180-5522. Proven cases will result in immediate expulsion and may lead to criminal prosecution.
7. Confidentiality
All grievances and related proceedings are treated with strict confidentiality. Details of the complainant and the nature of the grievance will not be disclosed to any party other than those directly involved in the resolution process.
8. Contact
Student Welfare Officer / GRC Coordinator
Heritage Centre for Nursing Excellence
Room 104, Administrative Block
123 Healthcare Avenue, Medical District, City – 560001
Email: [email protected]
Phone: +91 98765 43213
Office hours: Monday – Saturday, 9:00 AM – 5:00 PM