Privacy Policy

Last updated: January 1, 2025

Heritage Centre for Nursing Excellence ("HCNE", "we", "our", or "us") is committed to protecting the privacy and personal information of our students, applicants, staff, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, admissions process, or academic services.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity data: full name, date of birth, photograph, gender
  • Contact data: postal address, email address, phone number
  • Academic data: 10+2 marks, qualifying examination scores, previous institution details
  • Payment data: transaction IDs and fee payment records (card/bank details are not stored)
  • Device & usage data: IP address, browser type, pages visited, session duration via cookies
  • Communication records: enquiry forms, counseling sessions, and email correspondence

2. How We Use Your Information

  • To process admissions applications and communicate admission status
  • To collect and manage academic fees and issue receipts
  • To maintain student academic and attendance records as required by INC and affiliated universities
  • To send important institutional notices, exam schedules, and result updates
  • To respond to enquiries submitted via our website or admissions office
  • To improve our website and tailor our digital outreach
  • To comply with legal obligations under applicable Indian law

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

  • Affiliated university and regulatory bodies (INC, State Nursing Council) as required for enrollment and examination
  • Government agencies when required by law, court order, or regulatory obligation
  • Third-party service providers (e.g., payment gateways, SMS providers) under strict confidentiality agreements
  • Hospital partners for clinical rotation and internship coordination

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalise content. Cookies are small text files stored on your device. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them. We use both session cookies (deleted when you close the browser) and persistent cookies (retained for a set period).

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through PCI-DSS compliant payment gateways. Access to student records is restricted to authorised staff only.

6. Retention of Data

Student academic records are retained for the duration prescribed by INC regulations and affiliated university norms. Enquiry and application data for non-admitted candidates is retained for one academic year and thereafter securely deleted. Payment records are retained for seven years as required under Indian financial regulations.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of data that is no longer required (subject to legal retention obligations)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Data Protection Officer

Heritage Centre for Nursing Excellence

123 Healthcare Avenue, Medical District, City – 560001

Email: [email protected]

Phone: +91 98765 43210