This Refund & Cancellation Policy governs the return of fees paid to Heritage Centre for Nursing Excellence ("HCNE"). It is framed in accordance with the guidelines issued by the University Grants Commission (UGC) and the Indian Nursing Council (INC). Please read this policy carefully before making any fee payment.
1. Application Fee
The application processing fee paid at the time of submitting an admission application is non-refundable under all circumstances, including non-selection, withdrawal of application, or failure to appear for the entrance test or counseling.
2. Seat Confirmation Deposit
A non-refundable seat confirmation deposit is collected upon acceptance of an admission offer. This amount will be adjusted against the first semester fee. It is forfeited if the candidate fails to enroll by the stipulated date.
3. Refund on Withdrawal of Admission
Refunds upon withdrawal are processed as per UGC notification and are applicable only after full semester fees have been paid. The following schedule applies:
| Date of Withdrawal | Refund Amount |
|---|---|
| 15 days or more before the start of classes | Full fees minus processing charges (₹1,000) |
| Less than 15 days before the start of classes | 80% of fees paid |
| Within 30 days after the start of classes | 50% of fees paid |
| More than 30 days after the start of classes | No refund |
The seat confirmation deposit is not included in the refund calculation and is forfeited in all withdrawal scenarios.
4. Non-Refundable Charges
The following fees are non-refundable under any circumstances:
- Application and registration fee
- Seat confirmation deposit
- Enrollment and affiliation fee paid to the university
- One-time amenity charges (identity card, library membership, uniform deposit)
- Examination registration fees once submitted to the university
5. Online Payment Failures & Duplicate Payments
- If an online payment is debited from your account but not reflected in HCNE records, please contact the accounts office within 48 hours with the transaction reference number.
- Duplicate or excess payments will be refunded within 7–10 working days to the original payment source.
- HCNE is not responsible for delays caused by banking or payment gateway systems.
6. Refund Process
To initiate a refund request:
- 1.Submit a written application to the Accounts Office addressed to the Principal.
- 2.Attach the original fee receipts and a copy of your admission letter.
- 3.Provide a cancelled cheque or bank account details for NEFT transfer.
- 4.Eligible refunds will be processed within 30 working days of receiving a complete application.
- 5.Refunds are transferred directly to the bank account of the student or parent/guardian.
7. Contact for Refund Queries
Accounts Office
Heritage Centre for Nursing Excellence
123 Healthcare Avenue, Medical District, City – 560001
Email: [email protected]
Phone: +91 98765 43212
Office hours: Monday – Saturday, 9:00 AM – 4:00 PM